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FLATIRONS HANDYWORKS COMPANY POLICIES

These policies exist to ensure clear communication, fair pricing, and a smooth experience for everyone involved. If you ever have questions about a policy, I’m happy to discuss them before work begins.
Scheduling & Access
 

  • An adult (18+) must provide access to the property unless prior arrangements have been made.

  • Clients are responsible for ensuring:

    • Pets are secured

    • Work areas are clear and accessible

    • Tenants or occupants are notified of scheduled work

  • If access is not available at the scheduled time, a trip fee of $110 may apply, and the appointment may need to be rescheduled.

Cancellations &
Rescheduling

  • 24 hours’ notice is required to cancel or reschedule an appointment.

  • Same-day cancellations or no-shows may be charged a cancellation fee of $11

Estimates, Pricing & Scope of Work

  • Estimates are based on visible and accessible conditions at the time of inspection or information available.

  • Hidden damage, code issues, or unforeseen conditions may require a revised estimate.

  • Only work specifically listed in the estimate or written communication is included.

Payment Policy

  • Payment is due upon completion of work unless otherwise agreed to in writing.

  • For most clients, invoices are due within seven (7) days of issuance.

  • Approved property management companies may be granted Net 30 payment terms when expressly agreed to in writing prior to work being performed.

  • Invoices not paid by the applicable due date may be subject to a late fee of $25 and may accrue interest at a rate of 2.0% per month on the unpaid balance.

  • Flatirons Handyworks reserves the right to pause work on active projects or decline future service on accounts with past-due balances.

Materials & Purchasing

  • Client-supplied materials:

    • Must be on site and correct before work begins

    • Are not warranted by Flatirons Handyworks​

    • If materials are missing, incorrect, defective, or incomplete, the appointment may need to be rescheduled and a trip fee of $110 or additional labor charges may apply.

    • Flatirons Handyworks does not handle returns, exchanges, or restocking of client-supplied materials.

Warranty & Workmanship

  • Flatirons Handyworks provides a limited workmanship warranty on labor performed for a period of one year.

  • Manufacturer warranties apply to materials and fixtures and are handled directly by the manufacturer.

  • This warranty does not cover:

    • Normal wear and tear

    • Misuse or abuse

    • Pre-existing conditions

    • Work performed on materials supplied by the client

  • Warranty claims must be reported promptly.

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